Dining Safety Protocols

Our Plan

We are committed to the safety and well-being of all our guests, while making sure we are offering inspired food experiences and added convenience in our restaurants. Below we outline the safety measures and changes to our menus and locations that have been put in place.

Cleaning & Sanitation
  • Cleaning: Each location maintains a variety of tools and processes designed to ensure the highest levels of cleanliness are maintained at all times. Each associate has a Day-At-A-Glance Tool to use as a guide for specific cleaning requirements for every station and space.
  • High Touch Cleaning: Extra and frequent cleaning of all surfaces and items that are at higher risk of contamination (door handles, light switches, condiment stations, etc.).
  • Dining Rooms: Tables and chairs are cleaned and sanitized immediately after guests leave a table, before new guests sit down.
  • Fogging: Each dining location will undergo a food-safe sanitizing fog at the end of each day.
Hand Hygiene
  • Guests: Increased availability of hand wash stations, hand sanitizer, ‘no-touch’ service options and targeted signage and communication to promote hand hygiene.
  • Employees: Substantial and ongoing hand hygiene training, an increased schedule of mandatory hand washing (every 20 minutes) and appropriate use of PPE (gloves).
Physical Distancing
  • Minimizing Contact: Practice of physical distancing, including modifying the frequency and type of face-to-face employee encounters, discouraging hand-shaking, staggering breaks, and posting additional infection control guidelines.
  • Signage and Dining Flow: Special signage has been posted in each dining location to help promote physical distancing. Special floor decals to keep distance in lines, and directional signage keeps one way traffic moving in all of our locations. Runk Dining Hall has been carefully mapped so that traffic flows efficiently and safely.
  • Seating: Seating capacity has been lowered to state-recommended levels in all of our facilities, and our dining rooms have been re-positioned to promote distancing between guests.
  • Physical Barriers: Our registers in retail locations are fitted with acrylic barriers.
Chemicals, Equipment, & PPE
  • Chemicals: Specified chemicals are designed specifically for food service environments. Diversey Quat- Sanitizer has the highest possible rating for efficacy. Every location also maintains an inventory of Oxivir TB wipes, a CDC-approved disinfectant for the pathogen treatment of spaces that have been exposed to the COVID-19 virus.
  • Equipment: All equipment utilized in cleaning and sanitation, including dishwashers, glass cleaners, chemical dispensers, etc. are checked multiple times per day for correct temperatures, concentrations and functionality.
  • Personal Protective Equipment (PPE): Your dining team ensures that all locations are properly equipped with the necessary PPE to ensure guest and employee safety – including gloves, masks, eye protection, thermometers, aprons/gowns, etc.
Product Safety
  • Vendors & Suppliers: All vendors and suppliers must pass stringent safety and sanitation requirements to gain and maintain approval. Additional controls are placed on vendor deliveries to ensure the safe transfer of all products.
  • Food Safety: Standards for food receipt, storage, handling and preparation are very detailed and specific. Each step of the process is monitored and documented so that quality, temperature control and contamination risks are managed at all times.
Check-In Procedures
  • Daily Check-In: All members of our dining team undergo a daily check-in questionnaire and temperature check administered by another member of our team before entering their workspace.
  • Vendors and Suppliers: Vendors and suppliers will also be checked in by a member of our team, and will receive a questionnaire and temperature check before entering any dining locations.
  • Masks: All team members, suppliers, and vendors will be required to put on a mask before they enter buildings to check in. Masks will be worn by our teams at all times.